Refund policy
We want your ZCOOTC jewelry to arrive as described. Because pieces are fulfilled through international dropshipping partners, returns are limited and must be requested promptly.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or clearly different from the selected configuration on the product page, email us within 7 days of delivery at we0220002871@163.com. Include your order number, a short description, and clear photos of the item and packaging.
Approved cases may be resolved with a replacement (when stock allows) or a refund of the item price. Shipping refunds are handled case by case.
Change of mind
Change-of-mind returns are not guaranteed for pierced earrings or pieces that have been worn, sized or adjusted, or show signs of use (hygiene and finish reasons). If we approve a return in writing, unused items must be returned in original condition within the window we specify. Return shipping is paid by the buyer unless we state otherwise in writing.
How refunds work
Approved refunds are issued to the original payment method after we (or our fulfillment partner) confirm receipt and condition of the return. Processing can take several business days after confirmation, plus your bank or card network’s timeline.
Non-returnable situations
- Items returned without prior written approval
- Worn, damaged by the buyer, or missing components
- Custom or specially requested configurations (if offered)
- Delays caused solely by customs or local carriers after the parcel has left the origin hub
Contact
Email we0220002871@163.com before sending anything back. Unsolicited returns may not be processed.